Warranty for PlantMESH Infrastructure Devices (PMID). 

• What products fall into the PMID category?  Any PlantMESH networking or wireless infrastructure products, such as MeshCORE, MeshNODE, MeshLINK, etc. 
• If customer purchases PlantMESH Annual Support for any PMID, the device warranty is increased per the program details below. 
• If customer does not purchase Annual Support for a PMID, the device warranty is 90 days from date of purchase.

Warranty for PlantMESH Network Appliances (PMNA). 

• What products fall into the PMNA category?  Any PlantMESH APPLIANCES, such as hBOX.
• If customer purchases PlantMESH Annual Support for any PMNA, the device warranty is increased per the program details below. 
• If customer does not purchase Annual Support for a PMNA, the device warranty is 90 days from date of purchase.  No PlantMESH warranty extends to any Embedded OS (if applicable), all warranties and obligations are the sole responsibility of the respective OS manufacturers. 
• Warranty for PlantMESH third party accessories sold by WingTip shall be the exclusive responsibility of the original manufacturer, and it is the customer’s responsibility to interface directly with said manufacturer should technical support or hardware replacement be needed.

Warranty for PlantMESH Supervisory Applications (PMSA). 

• What products fall under the PMSA category?  Products like MeshVIEW remote, a mesh controller software that doesn't reside on PlantMESH hardware.
• If customer does not purchase Annual Support for a PMSA, the software warranty is 90 days from date of purchase.  No PlantMESH warranty extends to any third party Operating System (if applicable), all warranties and obligations are the sole responsibility of the respective OS manufacturers. 
• Warranty for PlantMESH third party accessories sold by WingTip shall be the exclusive responsibility of the original manufacturer, and it is the customer’s responsibility to interface directly with said manufacturer should technical support or hardware replacement be needed.

• What products fall into the PlantMESH Infrastructure Devices (PMID) category?  Any PlantMESH networking or wireless infrastructure products, such as MeshCORE, MeshNODE, MeshLINK, etc.
• What products fall into the PlantMESH Network Appliances (PMNA) category?  Any PlantMESH APPLIANCES, such as hBOX.
• What products fall under the PlantMESH Supervisory Applications (PMSA) category?  Products like MeshVIEW remote, a mesh controller software that doesn't reside on PlantMESH hardware.

Hardware Warranty Benefits

1. Full hardware replacement
2. Full hard drive replacement

Does not include physical damages of ANY type, exclusions listed below.

Software / Firmware Benefits

1. One free remote configuration assistance hour PER QUARTER
2. 2.5% Discount on ANY feature upgrade
3. 7.5% Discount on ANY feature or functional addition
4. All new firmware/software patches, sequential releases, security releases and bug fixes on PlantMESH features/functions/software customer currently owns.

Technical Support Benefits

1. PlantMESH ONE Support customers have two free instances of ONE Remote assistance.
2. WingTip Annual Support Program provides Telephone/Email/Remote Access support per the following conditions:

PlantMESH Technical Support is designed to assist the customer with day to day issues that may arise during normal use of software products provided by WingTip.  The Annual Support is NOT for installation, reinstallation, or normal operations of the software that are covered in training classes and product documentation available to our customers. 

Hardware Warranty Benefits

Warranty for PlantMESH Infrastructure Devices (PMID).

1. If customer purchases PlantMESH Standard Support for any PMID, the device warranty is TWO YEARS (2) from the date of purchase.

Warranty for PlantMESH Network Appliances (PMNA).

1. If customer purchases PlantMESH Standard Support for any PMNA, the device warranty is TWO YEARS (2) from the date of purchase, EXCLUDING THE HARDThe HARD DRIVE warranty is ONE YEAR (1) from the date of purchase.
2. No PlantMESH warranty extends to any Embedded OS (if applicable), all warranties and obligations are the sole responsibility of the respective OS manufacturers.
3. Does not include physical damages of ANY type, exclusions listed below.

Software / Firmware Benefits

1. All new firmware/software patches, sequential releases, security releases and bug fixes on PlantMESH features/functions/software customer currently owns.

Technical Support Benefits

1. WingTip Annual Support Program provides Telephone/Email/Remote Access support per the applicable column in Table W1.

PlantMESH Technical Support is designed to assist the customer with day to day issues that may arise during normal use of software products provided by WingTip.  The Annual Support is NOT for installation, reinstallation, or normal operations of the software that are covered in training classes and product documentation available to our customers. 

Hardware Warranty Benefits

Warranty for PlantMESH Infrastructure Devices (PMID). 

If customer purchases PlantMESH Basic Support for any PMID, the device warranty is ONE YEAR (1) from the date of purchase.

Warranty for PlantMESH Network Appliances (PMNA).

1. If customer purchases PlantMESH Basic Support for any PMNA, the device warranty is ONE YEAR (1) from the date of purchase, EXCLUDING THE HARD
2. No PlantMESH warranty extends to any Embedded OS (if applicable), all warranties and obligations are the sole responsibility of the respective OS manufacturers.

Does not include physical damages of ANY type, exclusions listed below.

Software / Firmware Benefits

1. All new firmware/software patches, sequential releases, security releases and bug fixes on PlantMESH features/functions/software customer currently owns.

Technical Support Benefits

1. WingTip Annual Support Program provides Telephone/Email/Remote Access support per the applicable column in Table W1.

PlantMESH Technical Support is designed to assist the customer with day to day issues that may arise during normal use of software products provided by WingTip.  The Annual Support is NOT for installation, reinstallation, or normal operations of the software that are covered in training classes and product documentation available to our customers. 

You must obtain a Return Materials Authorization (RMA) number from Customer Support at +1(888)500-9464 or support@wingtipllc.com before returning a product.   Products returned without an RMA number are not processed and will be returned to you.

• WINGTIP itself does not give refunds unless expressly provided in a special sales agreement provided by WINGTIP.
• Proof of purchase and/or a current support agreement is required to get warranty service.
• Shipping  is paid by the customer.
• International customers may be subject to duties, taxes and brokerage fee. Customers are responsible for fees incurred.

WINGTIP products are covered by a limited liability warranty from defects in material and workmanship. This warranty does not apply if, in the judgment of WINGTIP, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product's instructions, has been modified in any way, or has a defaced or removed serial number.  Repair by anyone other than WINGTIP or an approved agent voids this warranty. The maximum liability of WINGTIP is the product purchase price.  For details, refer to the warranty and owner registration card.  You can find if your product is covered by WINGTIP warranty by comparing the duration of the warranty against the purchase date and support agreement.

Only applicable if your device is under warranty or extended warranty as provided in the sections above and below.

Do not ship your defective product to WINGTIP before contacting customer support.

1. Obtain a Return Materials Authorization (RMA) number by contacting customer support.

2. A customer support agent will do troubleshooting to see if the product is defective. If it is, then this information is required:

• Your contact information
• Product serial number
• Proof of purchase
• Credit card information for optional shipping services

3. The Customer Support Representative will provide you with an RMA number and shipping information. Please be sure to write this down.

4. Package product securely. Do not include manuals, software CDs/DVD/etc., cables, or mounting brackets. WINGTIP only replaces the defective unit and will not return other accessories. Include your contact information with your name, address, phone number, and RMA number inside the package.

5. Send the product to the RMA fulfillment address given by customer support. Clearly write your RMA number on the outside of the package you are returning.  Customers are responsible for the freight charges to WINGTIP. We suggest using a carrier that provides tracking information.  WINGTIP is not responsible for packages lost in transit to WINGTIP.  The replacement product is shipped by ground with shipping charges prepaid. Expedited shipping is available at extra cost.

For status of an already issued RMA, call in the U.S or Canada: (888) 500-9464.  All other countries contact your local customer support.

Warranty on the replacement unit continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs.

Normal Replacement

This option allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out in one business day via ground services.

Pre-return Warranty Replacement Ground (U.S. only)

The RMA fulfillment center will ship the replacement unit via ground before receipt of defective item, based on product availability. Your prepaid credit card order must be received before 2 PM Pacific Standard Time.  A prepaid shipping label will be included with your replacement unit.  You will be charged a flat fee of $25.00 for this service option.  You must return the failed product to the RMA fulfillment center within 10 business days of receiving the product.  If you fail to return the product within 10 business days, you will be billed the current list price.

Pre-return Warranty Replacement Next Business Day (U.S. only)

For extra cost, Advance Priority allows you to receive the replacement unit the next business day, based on product availability. Your prepaid credit card order must be received before 11 AM Pacific Standard Time.   Along with the replacement unit, a prepaid shipping label will be included. Use the prepaid shipping label to return the defective product to the RMA fulfillment center. You must return the defective product within 10 business days of receipt of replacement product. If you fail to return the product within 10 business days, you will be billed the current list price. When your replacement part is shipped, your credit card will be charged for the amount below. You will be charged a flat fee of $50.00 for this service option.

These credit cards are accepted:

• MasterCard
• Visa

If your product is not covered under warranty, we offer Repair Services for a fee, but you MUST contact support prior to sending your product in to be repaired. WINGTIP reserves the right to not accept a repair assignment due to lack of replacement parts or if, in the judgment of WINGTIP, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or damage that is attributable to acts of God, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced.